Technical support staff
Job Description
Posted on 29 July 2026
IT Helpdesk- Open to fresh graduates or candidates with up to 2 years of relevant experience.
About the Role
We have partnered with a telecom systems, infrastructure, and network provider on a mission to develop innovative systems and software that make the impossible possible. In this role, you will be the first point of contact for customer support, assisting users with technical issues, collaborating with the development team to resolve system bugs, and testing new features before release to ensure they meet customer needs.
As an IT Helpdesk, you will serve as the first point of contact for technical support, assisting customers with hardware, software, and network-related concerns. You will play a key role in troubleshooting issues, escalating system bugs to the development team when needed, and ensuring a seamless user experience.This role also involves testing new features prior to release to ensure functionality, reliability, and alignment with customer needs. You will be instrumental in delivering responsive support, maintaining service quality, and contributing to continuous system improvements.
After you apply, our Talent Seekers may call you for an initial discussion. Please keep your lines open from Monday–Friday | 9:00 AM – 4:00 PM.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.
What you’ll be working on:
- Delivering prompt and reliable technical support for hardware, software, and network-related issues.
- Collaborating with the development team to identify and resolve bugs or issues impacting customers.
- Testing and evaluating new features from the customer’s perspective prior to release.
- Serving as the first point of contact for customers via phone, email, and live chat.
- Providing guidance on system use and addressing inquiries in a professional and timely manner.
Qualifications/Requirements
What we’re looking for:
- Open to fresh graduates or candidates with up to 2 years of relevant experience.
- Demonstrated technical aptitude and eagerness to learn.
- Experience handling customer inquiries through phone, email, or chat is an advantage.
- Strong communication skills, both written and verbal.
- Solid understanding of computer systems, hardware, software, and operating systems.
- Quick learner, adaptable to new technologies and applications.
- Strong problem-solving and analytical skills.
- Ability to manage time effectively, prioritize tasks, and work both independently and collaboratively in a fast-paced environment.
- Growth mindset and adaptability in fast-paced environments
Hybrid (Makati Office): 901-C, 9th Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City, Philippines
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
Are you available for a quick conversation within the next 48 hours between 9:00 AM and 4:00 PM?Preferred call time?
Apply now