Customer Relations Officer
Toyota Balintawak Caloocan Full-time
The Customer Relations Officer (CRO) handles customer concerns and inquiries, ensuring timely and effective resolution to enhance customer satisfaction and loyalty. The role supports the Customer Relations Manager and works closely with internal teams and Toyota Motor Philippines (TMP) to gather customer feedback and improve service quality.
Key Responsibilities:
- Receive and resolve customer concerns via phone, email, social media, surveys, and in-person interactions
- Act as the main link between customers and the company
- Collect, record, analyze, and report customer feedback (VOC, CSI, SSI)
- Conduct post-service and after-sales surveys
- Coordinate and follow up on customer concerns with internal departments and TMP
- Assist in customer relations programs, events, and trainings
- Maintain and update customer data and reports using SAP C4C
- Support showroom and service areas to ensure positive customer experience
- Promote customer satisfaction initiatives and company values
Quezon City, 9 km from Caloocan
Job Description
Posted on 9 June 2026
This role ensures that Customer Experience is consistent, controlled, and
scalable by integrating:
• Quality Assurance (QA)
• Customer Experience Insights
• Systems & Data Governance
• Knowledge & Training...
Pasig, 15 km from Caloocan
Job Description
Posted on 8 June 2026
Position: CUSTOMER CARE SUPERVISOR
Decription:
• Plans and prepares travel plans to clients
• Handling customer complains
Qualifications/Requirements
• Graduate of any Bachelor's Degree
• At least 2 years...
Pasig, 15 km from Caloocan
Job Description
Posted on 4 June 2026
Key Responsibilities
• Handle client inquiries via phone, email, and social media platforms.
• Actively respond to leads and inquiries on company social media pages.
• Assist customers in selecting photography...