IT Technical Support / Customer Service Representative (HYBRID)

Are you passionate about technology and helping people solve problems? Do you enjoy working with clients, providing excellent support, and learning new software solutions?

Join OrangeApps Inc. and become part of a team dedicated to delivering exceptional customer experiences while helping organizations maximize the value of their software solutions.

• Assist clients through email, phone calls, virtual meetings, and occasional onsite visits.
• Guide customers through software setup, implementation, onboarding, and deployment.
• Troubleshoot technical and user-related concerns and provide timely solutions.
• Conduct product demonstrations, orientations, and user training sessions.
• Support clients during system go-live and post-implementation activities.
• Document customer concerns, resolutions, and support activities accurately.
• Collaborate with internal teams to ensure a seamless customer experience.
• Build strong client relationships through professional and reliable support.

• Bachelor's Degree in Information Technology, Computer Science, Education, Business Administration, or a related field.
• At least 2 years of experience in Customer Service, Technical Support, IT Support, Helpdesk, or a similar role.
• Strong communication, presentation, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Proficient in Microsoft Excel and other productivity tools.
• Willing to conduct onsite client visits when necessary.
• Self-motivated, organized, detail-oriented, and able to work independently or as part of a team.
• Must have personal laptop or desktop computer.

• Work with innovative software solutions.
• Gain valuable experience in software implementation and client support.
• Collaborate with a dynamic and growing team.
• Enjoy opportunities for learning, development, and career growth

What We Offer:

• Hybrid Work Setup
• Paid Training and Continuous Learning Opportunities
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Team Environment
• 13th Month Pay
• Performance-Based Bonuses
• Company Events and Team Building Activities
• Christmas Gifts and Seasonal Celebrations