Customer Service Representative (CSR) – Telecom Account | Manila

apartmentWork Avenue And Business Solutions Incorporated placeManila scheduleFull-time calendar_month 
We are looking for a Customer Service Representative (CSR) to join our team, handling a Telecom Account in Manila. In this role, you will assist customers with inquiries, billing concerns, service requests, and product promotions while ensuring excellent service delivery.

You will be the frontline representative of a leading telecommunications brand, providing solutions and maintaining customer satisfaction.

The ideal candidate is customer-oriented, articulate, and resilient, with prior experience in service or sales roles. Whether you've worked in restaurants (service crew, waiter, barista), retail (sales lady), or front desk (receptionist), your ability to communicate effectively and handle customer interactions will be valuable in this BPO setting.

We provide training and career growth opportunities for motivated individuals ready to transition into the BPO industry.

Qualifications:

  • At least a Senior High School (SHS) graduate
  • Minimum 1 year of Customer Service Experience (CSE)
  • At least 6 months of sales experience
  • Non-BPO customer service experience is welcome (e.g., service crew, waiter, barista, receptionist, sales lady)
  • Strong English communication skills (verbal & written)
  • Willing to work onsite in Manila
  • Flexible with shifting schedules (including nights/weekends)

If you enjoy assisting customers, solving problems, and want to grow in the BPO industry, we encourage you to apply! Training will be provided to help you succeed in this role.

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