Customer Service Coordinator | Onsite | Night | Up to PHP40K

Shaping Global Connectivity in Every Interaction

Be part of a global legacy of precision, service, and cutting-edge technology.

Job Description

As a Customer Service Coordinator, you'll support quote generation, purchase order entry, and sales operations while ensuring seamless communication across global teams. You'll be the bridge between departments, vendors, and customers-making every detail count in a fast-paced, collaborative environment.

Job Overview

Work setup: Onsite, Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 2 to 3 years of experience required
• Above average math and critical thinking skills required
• Must be able to communicate and interface with internal teams and external partners effectively via phone, e-mail, or face-to-face as required
• Must be able to effectively manage multiple items/issues/requests simultaneously and prioritize accordingly
• Exceptional attention to detail, organization, time management, and follow-through skills
• Excellent verbal and written communication skills
• Ability to maintain a high level of professionalism under tense situations
• Excellent computer skills (Outlook, Word, Excel) and ability to learn new programs easily
• Intermediate/Advanced Excel skills required, including the ability to understand and manipulate formulas and functions such as VLOOKUP

• Review request for quotes to determine if special pricing is warranted
• Research all previous quote history and use as guideline to establish pricing
• Conference with Sales Team, escalating to the appropriate management level, to customize quote proposals
• Interface with corporate counterpart to obtain special cost/pricing as required
• Ensure approvals are obtained in accordance with management direction and established policies & procedures
• Finalize quotes in a timely manner, meeting all required deadlines and distributing to all applicable parties
• Support Customer Service Administrators as needed during periods of transition, when admins are out on vacation, or when there is an overflow of work
• Purchase order entry via our ERP system
• Stock checks
• Open order reports
• Pull in/push out order requests
• Forecast entry
• Provide ASNs once orders have shipped
• Support Sales Administrators as needed during periods of transition, when admins are out on vacation, or when there is an overflow of work
• Receive and process sample requests within multiple systems. Corresponds with Japan colleagues on sample order status
• Perform research and submit approval recommendation of distributor design registrations (DR) based on established policies and guidelines

• Build and maintain close relationships with all Hirose personnel, business partners, and customers in order to provide the best service possible and to ensure company objectives are achieved
• Create and support a collaborative team environment at all levels within the company
• Employees must complete their tasks per ISO9001-2015 requirements, when applicable

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!