Technical Support Representative - Open for Fresh Graduates
Technical Support Representative (Call Center | Cebu City)
Onsite | Up to ₱25,000/month | Full-time | Fresh Graduates Welcome
COMPENSATION & BENEFITS- Up to ₱25,000 monthly basic salary
- Performance-based incentives and bonuses
- Paid technical training and upskilling programs
- Clear career growth opportunities
ROLE SUMMARY
The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.
This role is ideal for candidates searching for technical support jobs in Cebu City, call center technical support hiring, and entry-level CSR opportunities with no experience required.
WHAT YOU WILL DO- Handle customer inquiries via phone, chat, or email
- Provide technical troubleshooting for software, hardware, and connectivity issues
- Guide customers through step-by-step solutions in a clear and simple manner
- Resolve service-related and technical concerns efficiently
- Document all issues, troubleshooting steps, and resolutions accurately in the system
- Escalate complex technical issues to higher-level support teams when necessary
- Maintain high-quality customer service in every interaction
- Meet quality, productivity, and resolution time targets
- At least a College Graduate
- No experience required
- Open to fresh graduates and career shifters
- Good English communication skills (verbal and written)
- Strong problem-solving and analytical skills
- Basic computer knowledge and ability to troubleshoot simple issues
- Willing to work onsite and on shifting schedules
- Onsite work setup
- Shifting schedule including weekends, nights, and holidays
- Paid training provided from Day 1
WHY THIS ROLE
This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real technical exposure, and long-term career growth in customer service and technical support.
LOCATION
Cebu City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Customer Service Representatives in Cebu City. We offer a competitive salary of up to ₱25,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.
APPLY NOW
Start your career as a Technical Support Representative and build your future in a stable and growing industry. Fresh graduates and applicants with no experience are highly encouraged to apply.