URGENT Client Service Representative - Onsite (Start date: May 18)
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.
The Representatives will handle inquiries pertaining to the candidates' and clients' background screening program and overall account workflow and ensure they receive superior and high-quality service throughout their journey.
The candidate must be willing to WORK ONSITE in Quezon City, following US hours; can be assigned to NIGHT SHIFT Schedule.
Duties and Responsibilities- Support basic candidate and client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.
- Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
- Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
- Escalate issues/questions to appropriate internal resources.
- Efficiently partner with internal teams to solve client requests.
- Minimum of 5 years of customer service and/or client relations experience
- Background Screening and/or pre-employment screening experience strongly preferred.
- Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
- Self-motivated, proactive and goal-oriented.
- Good problem solving and analytical skills.
- Excellent written and verbal communication skills.
- Can START ASAP.