Cruise Agent

We're Hiring: Cruise Coordinator!

No lead generation or cold calling is required.

The role requires strong consultative selling skills, refined communication, and confidence when dealing with high-profile , and high-net-worth travellers.

Key Responsibilities

• Engage with warm inbound leads.
• Conduct discovery conversations to understand travel preferences, motivations, budgets, and expectations.
• Present curated travel options across
• Educate clients on itineraries, inclusions, pricing tiers, and value propositions in a clear, sophisticated manner.
• Build trust and rapport with clients who expect high professionalism and personalized service.
• Manage multi-week follow-ups and nurture leads until conversion.

• Convert assigned inbound leads into successful bookings within defined timelines.
• Handle objections, clarify concerns, and guide clients toward informed decisions.
• Maintain accurate CRM records, update lead stages, and document all interactions.
• Achieve targets for conversion rate, revenue, lead progression, and customer satisfaction.

• Manage multiple customer conversations simultaneously throughout 1–4 week sales cycles.
• Ensure timely follow-ups, clear communication, and proactive next steps.
• Coordinate with tour operators for booking finalization and client handoff once a sale is closed.

Qualifications & Experience Core Requirements:

• Minimum 2+ years' experience in sales or client-facing roles, ideally in hospitality, real estate, financial services, or other consultative/high-ticket sales is a plus.
• Good spoken and written English; clear, neutral accent preferred (approx. B2–C1 level).
• Proven ability to communicate confidently with high-net-worth individuals, Typical demographic: 55+, Canadian market
• Experience managing multi-touch, multi-week sales cycles and following up consistently.
• Strong listening skills with a consultative approach to recommending solutions.
• Highly organized with experience in managing CRMs and strong attention to record-keeping
• Confident, professional, calm demeanor suited for a mature clientele.
• University degree preferred, minimum 2 years of college
• Ability to work full-time in an office-based BGC Taguig, night-shift setup aligned to Canada time zones.

Ready to set sail on a new adventure? Apply now and let's create amazing experiences together!