Category Coordinator - ref. k7416203
Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.
The opportunity
Pet parents across Australia have come to love the organization for a lot of reasons. One reason is our incredible range of products, the largest pet supplies range in Australia. The second reason is they can trust our specialist knowledge to give them all the information they need to buy the right things for their furry friends.
As part of the Merchandising team, you’ll be integral to building on those reasons why our customers love us. Our range will multiply in size, and our specialist knowledge will only get stronger. You’ll be directly responsible for ensuring that our customers are provided with accurate, informative and engaging information as they navigate our website.
What you’ll be doing
In this role, you will be responsible for the accurate setup, maintenance, and ongoing improvement of product data and content on our website. You’ll work closely with the Category Operations Team Lead and Buying team to support smooth product launches and updates. Your tasks will include:
SKU & Product Setup- Create new SKUs in our internal product catalogue system.
- Enter all required product master data fields (e.g. brand, size, flavour, dimensions, pack size, supplier, barcode).
- Ensure all SKUs are correctly assigned to the right product hierarchy and category.
- Tag each SKU with accurate web-facing attributes (e.g. breed size, life stage, pet type).
- Write and update product descriptions using AI tools (with training provided) to ensure they are SEO-optimised and customer-friendly.
- Check that product content aligns with our “Perfect Product Page” standards.
- Upload and maintain product imagery — either by:
○ Chasing suppliers for missing images.
○ Managing the internal studio shoot list and logging image needs.- Apply product badges, callouts, or labels as required (e.g. “new,” “exclusive,” “top-rated”).
- Update delivery status and intake changes in our product intake trackers, based on updates from Buying and Planning.
- Ensure all product content (copy, images, specs) is accurate and up to date at all times.
- Flag any bugs, errors, or data issues to the Product or Tech teams for resolution.
- Action feedback from Customer Service, Vets, or Operations relating to product presentation or accuracy.
- Work with the Category Operations Team Lead to prioritise workload and meet deadlines.
- Provide general admin and data support for any ad hoc product-related updates.
- Intuitive and practical approach to understanding how things work; you’re resourceful, curious and are driven to find answers and solutions
- Continuous improvement mindset, proactively improving the customer experience before issues arise
- Strong computer skills having worked with Excel (pivot tables and VLookUps), Gmail and other online software platforms (any exposure to web development / graphic design would be an advantage)
- Comfort in working directly with external suppliers and maintaining professional relationships
- Work effectively in a team environment and being comfortable with feedback
- Demonstrate the ability to work under pressure, prioritise and multitask
- Self motivated
- Exceptional attention to detail
Role location
This role is fully remote, working from your home office. You will need a strong and reliable internet connection and a workspace that sets you up for success.
Juicy perks- Heaps of development opportunities - stretch projects, focus groups & secondments ● Pawrental leave and wellbeing leave Why Join?
We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a part of the company means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:
- We’re better together
- We operate with humble hearts and hungry minds
- Pets matter; so pets and pet parents always have a seat at our table
- We’re instinctively curious. Always
Belong at the Company
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.