Call Center Agent – Fresh Graduate

About us

With a focus on innovation, quality, and employee development, we pride ourselves on creating a workplace where talented individuals can thrive and build rewarding careers.

About the role

As a Call Center Agent, you will be the voice of our clients, delivering outstanding customer support whilst handling inbound and outbound calls. This role is fundamental to maintaining our clients' satisfaction and upholding Stark BPO Services' reputation for excellence in customer service delivery.

1. Handling inbound calls from customers with professionalism, patience, and courtesy
2. Addressing customer inquiries, concerns, and requests in a timely and efficient manner
3. Providing accurate information about products and services to customers
4. Documenting all customer interactions and transactions in the company system accurately
5. Following established scripts and protocols whilst maintaining a natural conversation flow
6. Meeting or exceeding quality assurance standards and performance metrics
7. Escalating complex issues to supervisors or specialised departments when necessary
8. Maintaining confidentiality and adhering to data protection policies
9. Contributing to a positive team environment and supporting colleagues
10. Participating in training sessions and continuous improvement initiatives

1. Fresh graduate with a high school diploma or tertiary qualification
2. Excellent communication skills with clear diction and professional telephone etiquette
3. Strong listening and comprehension abilities to understand customer needs
4. Patience and empathy when dealing with customers in various situations
5. Ability to multitask and manage time effectively in a fast-paced environment
6. Proficiency in using computer systems and willingness to learn new software platforms
7. Reliable attendance and punctuality
8. Fluency in English; additional languages are advantageous
9. Positive attitude with a genuine desire to help customers
10. Basic problem-solving skills and ability to think on your feet
11. Willingness to work in shifts, including weekends and holidays as required

1. Competitive salary and performance-based incentives
2. Comprehensive training and orientation programme for new agents
3. Career development and advancement opportunities within the company
4. Health and wellness benefits including medical coverage
5. Supportive and collaborative team environment
6. Flexible scheduling options where applicable
7. Employee assistance programmes and counselling services
8. Recognition and rewards for outstanding performance
9. Opportunities to work with diverse clients and industries
10. A structured work environment with clear performance expectations and regular feedback

Apply now

If you are a fresh graduate eager to start your career in customer service and meet the above requirements, we would love to hear from you! Please submit your resume, a cover letter, and any relevant certifications to our recruitment team. Join Stark BPO Services and become part of a team dedicated to delivering excellence in customer service.