Call center agent
Job Description
Posted on 21 July 2026A. EDUCATION AND EXPERIENCE PREFERENCES High School Diploma or its equivalent 1 year of call center collections, customer service, or telemarketing experience preferred Proficiently communicate verbally and in writing with customer using the English language
B. PURPOSE OF THE POSITIONAs a Customer Service Representative - Fraud, you will be representing the client on the phone to the consumer. Inbound and Outbound calling efforts will consist of using effective 2 of 3 relationship building skills to partner with the customer and help problem solve to prevent fraud. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. Our efforts focus on protecting the client’s brand reputation and creating a positive customer experience.
C. DUTIES AND RESPONSIBILITIES Reduce fraud losses while focused on customer experience and protection Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud) Reviews, identifies, and deters fraudulent activity Look for trends to proactively identify characteristics of “good” vs. “frauduent” orders Receive inbound calls and make outbound calls related to potentially fraudulent activities Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision. Problem solving skills to identify root cause to accurately recommend solutions Excellent verbal and written communication skills
Qualifications/Requirements
Job DescriptionA. EDUCATION AND EXPERIENCE PREFERENCES
High School Diploma or its equivalent
1 year of call center collections, customer service, or telemarketing experience preferred
Proficiently communicate verbally and in writing with customer using the English language
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
ONSITE APPLICATION IS REQUIRED.
ASSESSMENT ARE ALL DONE ONSITE.
FINAL INTERVIEW IS SET AT 7:00PM BY THE OPERATIONS VALIDATORS.
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