Training Specialist Frontline (Batasan, Quezon City)
BioEssence Group Of Companies Quezon City Full-time
Job Description
At Bioessence, we believe great trainers build great customer experiences. We are looking for a passionate and results-driven Training Specialist Frontline who can develop service teams, strengthen operational excellence, and ensure consistent delivery of high-quality customer care standards across all branches.
If you enjoy training people, improving performance, and making an impact in frontline service delivery, we would love to meet you.
Why Join Bioessence?- Competitive compensation package
- Unlimited performance-based incentives
- Monthly self-care and wellness benefits
- Continuous learning and development programs
- Yearly international travel opportunities
- Lead, train, and grow with one of the country’s most established beauty and wellness brands
- Conduct training programs for frontline staff across branches
- Develop onboarding modules and continuous learning sessions
- Coach employees to improve service quality, communication, and customer handling
- Ensure consistent application of company service standards and procedures
- Evaluate trainee performance and provide structured feedback and coaching
- Support operational teams in improving service delivery and efficiency
- Assist in developing training materials, manuals, and assessment tools
- Monitor training effectiveness and recommend improvements
- Proven experience in training, coaching, or supervising frontline service teams (spa, wellness, retail, hospitality, or similar industries)
- At least 1 year experience in a training, supervisory, or team lead role is preferred
- Strong background in customer service and frontline operations
- Excellent communication, presentation, and facilitation skills
- Ability to coach, motivate, and develop employees effectively
- Strong understanding of service standards and customer experience excellence
You’ll Thrive in This Role If You:
- Enjoy teaching, coaching, and developing people
- Are passionate about service excellence and customer experience
- Take ownership of training quality and employee performance
- Thrive in dynamic, frontline-driven environments
- Lead by example and inspire teams to perform at their best
Ready to take the next step in your career?
Join one of the Philippines' most established beauty and wellness brands and make a meaningful impact on the lives of our clients, employees, and communities.- We're excited to meet you!
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