Operations Supervisor

The ideal candidate is a calm, authoritative leader capable of managing diverse teams in a fast-paced environment while maintaining a "service-first" mindset.

• Supervise daily operations across multiple functional zones. Serve as the primary point of contact for real-time problem resolution, ensuring that guest flow is optimized and any operational bottlenecks are addressed immediately.
• Monitor the strict implementation of Standard Operating Procedures (SOPs) to ensure guest safety and service consistency. Conduct daily pre-shift briefings to align the team on the day’s priorities, special events, and safety protocols.
• Review and analyze daily operational logs to identify recurring issues or equipment downtime. Propose structural solutions and process improvements to enhance overall facility efficiency and reduce operational costs.
• Lead operational teams during peak periods or emergency scenarios. Maintain a calm and authoritative presence to ensure the welfare of both guests and staff, following established emergency response and evacuation protocols.

• Bachelor’s degree in Operations Management, Hospitality Management, Business Administration, or a related field.
• A minimum of 8 years of progressive experience in a supervisory role. A proven track record within a dynamic hospitality, theme park, or high-traffic public attraction environment.
• Familiarity with local safety regulations, crowd management techniques, and facility maintenance standards.

• Exceptional problem-solving capabilities with the ability to make high-stakes decisions under pressure.
• Strong interpersonal skills to manage and motivate a multi-disciplinary workforce in a fast-paced setting.
• A focus on continuous improvement and process optimization to eliminate waste and improve the guest journey.
• Excellent verbal skills for effective radio communication and team coordination.