Customer Service Representative – Everyday Banking
About us
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management.Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations.
Wells Fargo Philippines
Wells Fargo International Solutions LLC – Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Our operations in the Philippines began in 2011, and today we’re rapidly growing as we invest for the future.Our campus, located in McKinley Hill and BGC in Taguig City, plays a key role in delivering exceptional service to our international operations, knowledge support, front-end customer service, and middle and back-end banking process solution functions.
CUSTOMER SERVICE REPRESENTATIVE
About this role:
Wells Fargo is seeking a Customer Service Representative who will provide frontline voice customer service for Wells Fargo checking and savings account holders.
We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with team on basic information, plus internal or external customers
Required Qualifications:
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 6+ months of experience in banking and financial services or equivalent is preferred but not required.
- Successful completion of at least two years of college education in any field of study, at either the undergraduate or graduate level.
Job Expectations:
- Must be amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
- Must be open to split rest days or non-consecutive days off.
- Must be amenable to onsite work; office is located in Cebu I.T. Park, Cebu City.
- Must be willing to support a pure voice process and take inbound and/or outbound calls.
- Must be able to attend full duration of required training period.
- Ability to work additional hours as needed.