Customer Service Representative (Voice & Non-Voice) | Open to Fresh Grads

About the Role

Start your career in the BPO industry with a company that values growth, stability, and a people-first culture.

We are hiring Customer Service Representatives to handle voice and non-voice interactions, supporting customers with inquiries, account concerns, and basic troubleshooting. Whether you're experienced or new to the industry, this is a great opportunity to build a long-term career in customer service.

• Open to Fresh Graduates & Career Shifters
• Voice and Non-Voice Accounts Available
• Paid Training + Career Growth Opportunities
• Competitive Salary + Performance Incentives
• Fast-paced, supportive work environment

• Handle inbound and outbound customer interactions via phone, chat, and email
• Provide accurate and timely responses to customer inquiries
• Resolve customer concerns while delivering a positive customer experience
• Perform account-related tasks such as verification, billing support, and data updates
• Troubleshoot basic issues and guide customers step-by-step
• Document all interactions in the system with accuracy and completeness
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex concerns to the appropriate team when necessary
• Maintain professionalism when handling sensitive or escalated cases

• High school graduate (Senior High) or college-level/graduate
• With or without BPO experience (training provided)
• Strong English communication skills (verbal and written)
• Basic computer navigation skills and ability to use multiple systems
• Customer-focused mindset with strong problem-solving skills
• Willing to work on shifting schedules, weekends, and holidays

• Competitive salary package
• Performance incentives and bonuses
• Health, dental, and vision coverage
• Paid time off, holidays, and sick leave
• Paid training and career development programs
• Leadership and promotion opportunities
• Employee Assistance Program (EAP)

• Start and grow your career in the BPO / Customer Service industry
• Gain experience supporting local and international accounts
• Be part of a supportive and inclusive team culture
• Opportunities for career advancement and skill development