[ref. j41817520] Warehouse Supervisor

Warehouse Team Lead / Supervisor

Job Purpose: Responsible for supervising all day-to-day operational of the record center/warehouse, provision functions and activities of an assigned team, in the most cost-effective and customer-satisfying manner, whilst championing and implementing IM regulations and processes, to deliver our primary objective of total customer satisfaction through best-in-class service

Responsibilities:

• Supervise the team to provide timely, quality service and total customer satisfaction.
• Support the Operations Manager to maintain all business standards, health and safety, and personnel issues within the team.
• Ensure prompt and accurate completion of all service requests by customers.
• Complete and maintain all daily and weekly reports and logs for the team/site.
• Complete and maintain all records and forms with respect to receiving and/or releasing customer records/media
• Ensure that all workflow procedures and processes are followed by direct reports.
• Research and resolve service issues and implement solutions.
• Ensure that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.
• Ensure full compliance with key operational standards.
• Accurately process financial and employee data.
• Investigate and problem-solve questionable data/reporting
• Responsible for the recruitment of suitable high-calibre, and customer service-focused staff.
• Complete staff attendance records and help keep overtime down, manage poor attendance quickly
• Coach, train and guide direct reports to deliver high levels of quality service to customers.
• Supervise workloads, conduct yearly staff appraisals, contribute to the setting of team targets and discipline poor conduct where necessary.
• Ensure that the desired standards of consistency, fairness and honesty are adhered to in all personnel situations and develop the appropriate Iron Mountain culture.
• Ensure that standard policies and procedures are rolled out to the business unit in a timely manner.
• Co-ordinate staff training and ensure subordinates are fully trained and following procedures and process

Qualifications:

• Graduate degree/diploma in industrial engineering, logistics management, supply chain management or equivalent.
• Atleast 5 years experience in warehouse management, warehouse operations
• Atleast 2 supervisory experience in a warehouse, distribution, operations or other service-related environment
• Computer proficiency (Word, Excel, Google Suite)
• Ability to complete paperwork in English accurately and completely
• Strong attention to detail
• Strong customer service skills; values customers and communicates with them in a professional manner
• Amenable to work in 2 locations (Carmona and Calamba, Laguna)
• Good communication skills