Customer Service Specialist （Medical Device - CGM）

Job Responsibilities:

1. Manage daily customer service operations across three major e-commerce platforms (TikTok Shop, Shopee, Lazada, etc.), including responding to customer inquiries related to products, orders, shipping, and after-sales issues in a timely manner.
2. Follow up on order status, handle returns, exchanges, complaints, and abnormal orders, with the goal of improving customer satisfaction and repeat purchases.
3. Collect and organize customer feedback, and assist in optimizing products, service processes, and overall customer experience.
4. Support partial B2B client development and account maintenance, including client communication, demand follow-up, documentation, and coordination of partnership matters.
5. Work closely with operations, warehouse, and logistics teams to ensure efficient issue resolution.
6. Complete other customer service and business support tasks assigned by management.

Requirements:

1. Diploma or Bachelor’s degree preferred; prior experience in customer service, e-commerce support, or sales support is preferred.
2. Able to work on a shift schedule, including rotating shifts based on business needs.
3. Strong customer service mindset with excellent communication skills and the ability to handle customer issues professionally and patiently.
4. Responsible, detail-oriented, and able to work under pressure while solving problems effectively.
5. Friendly, patient, and empathetic when dealing with customers and complaints.
6. Experience in B2B client communication, sales support, or business coordination is a plus.

We are looking for someone who:

• Is customer-oriented and proactive in identifying and solving issues;
• Has a strong sense of responsibility and teamwork;
• Is willing to support both business growth and long-term customer relationship management.