Customer service assistant
Makati
Job Description
Posted on 16 June 2026
As a Contact Center Agent, you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support.You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.
Qualifications/Requirements
What we're looking for:
- Bachelor’s Degree in any field
- Preferably with at least 1 year of Contact Center experience.
- Able to multi-task and manage various types of client's interactions.
- Good oral and written communications; Can manage or de-escalate challenging interactions
- Effective communication and listening skills.
- Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals.
- Willing to work on premise in Ayala, Makati Head Office.
- Willing to work on a shifting schedule (24x7), Holidays and weekends.
- Fresh graduates are encouraged to apply.
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
No additional remarks
Apply now
Makati
Job Description
Posted on 16 June 2026
To proceed, make sure to submit your application through this link: https://hellojia.ai/whitecloak/WwqQ
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