Collections Analyst | Process Associate | Quezon City
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Collection Representative!
In this role, agent is supporting one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
Responsibilities- Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.
- Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
- Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.
- Customer Service for American consumer credit card customers
- Use of CRM tools & collecting/documenting detailed information
- Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
Qualifications we seek in you!
Minimum Qualifications / Skills- High School / Senior High School graduates are accepted, College graduates are preferred.
- At legal/age by the time of application
- Ability to perform in a fast-paced and high-volume service center.
- Ability to multi-task alongside compliance to the process
- Shall pose no challenges in adhering to work schedules.
- Flexible to work in any schedule.
- Relevant collections experience required.
- Able to demonstrate understanding while improving chance to create rapport with the customer.
- Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
- Displays excellent English oral and written communication skills - using accurate grammar with smooth flow.
- Displays excellent problem solving and decision-making skills.
- Proficient computer skills and attention to detail
- Significant months of experience in the phone customer service field is desired.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.