Product Specialist
ANTL2540
About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a multiple award-winning technology solution partner for service providers’ unique Internet business needs. They provide technology solutions globally with three main focus areas: Hospitality, Carriers, and Large Venue Networks.Their products and end-to-end solutions enable viable business models and faster ROI for telcos, ISPs, airports, stadiums, hotels, and campuses.
For more than 20 years, they have provided telco-grade reliability and enterprise-grade security while ensuring their solutions scale to meet both current and future demands.
About the Role
We are looking for a Product Specialist who is passionate about promoting products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to help design, build and roll-out products that deliver the company’s vision and strategy.
What you'll do- Work with business units in developing business plans to achieve company revenue goals.
- Analyse competitive marketplace and industry trends to accordingly develop business strategies for revenue generation.
- Obtain customer feedback and suggest appropriate product revisions.
- Coordinate with engineering and manufacturing teams in product development activities.
- Recommend product enhancements and updates to identify new business opportunities.
- Support the marketing team in developing sales and marketing strategies for profitability.
- Prepare and update product training materials.
- Conduct product and sales training for sales, marketing, and support teams.
- Conduct product and sales training for partners and customers.
- Assist in new product introduction and release activities.
- Coordinate with cross-functional teams to provide product engineering, development, management, and sales solutions.
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
- Work with the business team to identify new customers and retain existing customers.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- Maintain complete documentation for all product-related activities.
- Degree / Diploma in Computer Science / IT or equivalent
- Minimum 5 years of experience in a similar role
- Possess good analytical, communication and interpersonal skills
- Self-motivated, ability to work independently and as a team
- You are expected to have technical copywriting, technical training content creation, and manual writing experience for a highly technical product, relating to its function, deployment, support and interoperability in a large scale (but normal complexity) or complex networking environment
- Exposure to system integration or presales