Guest Service Team Lead
The Vibo Group Cebu City Full-time
The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards.
Key Responsibilities- Supervise and support the front desk team in handling check-in/check-out, guest inquiries, and complaints.
- Oversee the reservations process, ensuring accuracy in bookings, room allocations, and guest requests.
- Monitor team performance, provide coaching, and ensure adherence to service standards.
- Coordinate with other departments to ensure seamless guest experiences.
- Handle escalated guest concerns with professionalism and empathy.
- Maintain accurate reports, occupancy forecasts, and team schedules.
- Strong communication and leadership skills
- At least 2 years of experience in front desk or reservations, with 1 year in a supervisory/lead role (hotel experience preferred)
- Knowledge of front office systems and reservation procedures
- Ability to handle guest concerns with professionalism and empathy
- Flexible and willing to work shifting schedules, weekends, and holidays
Omega Healthcare Management Services Inc.Cebu City
TEAM LEADER PHRN
Duties & Responsibilities:
• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management...
Blueprint Business SolutionsMandaue, 6 km from Cebu City
Blueprint Business Solutions Corp is hiring a Full time Team Leader role in Mandaue City, Central Visayas. Apply now to be part of our team.
Job summary:
• Looking for candidates available to work:
• Monday: Evening
• Tuesday: Evening...
The HIRDCebu City
We are seeking an experienced Team Lead for our Retail Account. Candidates should have strong leadership skills, a results-driven mindset, and the ability to coach and motivate a team toward success.
Qualifications:
• Undergraduate or College...