[ref. n61495000] Operations coordinator

Job Description

• Assist in managing and coordinating daily operational tasks such as order processing, logistics coordination, and inventory management to ensure efficient workflows.
• Serve as the primary point of contact for vendors, and business partners. Provide timely communication on order statuses, shipping updates, and any operational issues.
• Work closely with logistics teams to ensure the timely and accurate delivery of goods. Track shipments, monitor delivery schedules, and resolve any issues that may arise during transit.
• Oversee the entire order process, from receipt of orders to shipment and delivery. Ensure that orders are processed accurately and efficiently, and assist with follow-ups as needed.
• Ensure all necessary documentation for trade and logistics operations is completed accurately and in compliance with both internal policies and international regulations. This includes export/import documentation, customs clearance, and shipping documents.
• Assist in maintaining accurate inventory levels, monitor stock movements, and ensure proper storage and timely replenishment of products.
• Collaborate with sales, marketing, and finance teams to ensure smooth operations across the organization. Address any cross-departmental issues that may impact the operational flow.
• Proactively address any operational challenges such as shipment delays, inventory discrepancies, or customer complaints, ensuring that issues are resolved in a timely and professional manner.
• Maintain strong relationships with ensuring they receive excellent service. Address any concerns or issues they may have with their orders or deliveries.
• Prepare and maintain operational reports, including order status, inventory levels, and delivery timelines. Analyze data to provide insights into operational performance and identify areas for improvement.
• Assist in identifying and implementing process improvements to enhance operational efficiency, reduce costs, and improve customer satisfaction.

Qualifications/Requirements

Language Skills: Must be excellent in oral, writing and reading skills in English and Mandarin Language.

Experience: With or without experience in an operations or logistics coordinator role, preferably in the trading, supply chain, or international business industry.

Skills & Knowledge:

• Strong understanding of operations, order management, and logistics coordination.
• Familiarity with trade documentation and compliance processes.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with enterprise resource planning (ERP) or inventory management software is a plus.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.

Personal Traits:

• Customer-focused with a proactive approach to problem-solving.
• Ability to work well under pressure and meet deadlines.
• Strong interpersonal skills with the ability to build relationships with internal and external stakeholders.
• High level of professionalism, integrity, and confidentiality.
• Ability to adapt to a fast-paced and changing environment.

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

Foreign National Candidates:

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