Information technology manager - Taguig

Job Description

• Responsible in Overseeing the implementation and management of IT Infrastructure and Service deliveries across various TCS locations.
• Managing all IT Incidents and IT change requests while identifying the root causes of the major incidents.
• Coordinating with the Technical Command Center Teams to resolve major incidents.
• Ensuring IT Infrastructure operational in accordance with the expected and defined availability.
• Ensuring all IT issues of end user computing closed according to their respective severity levels.
• Supervising the status and progress towards resolving all open incidents impacting services delivered by the entity.
• Managing the workflow of incident support staff, second-line support, and additional resources.
• Keeping affected users informed about progress through stakeholder communications.
• Ensuring the utilization of standard incident reporting and escalation processes for all Severity 1 and above incidents.
• Resolving incidents and restoring service in a timely manner.
• Collaborating with the technical team to identify the root cause of problems and close problem records within the defined service level agreement.
• Coordinating the change management process to prevent major incidents.
• Addressing all the business-as-usual requirements related to enabling IT Infrastructure for the project.
• Engaging with the project team to understand IT infrastructure requirements and coordinating with Subject Matter Experts to provide suitable solutions.

• At least a College Graduate of Information Technology and or related courses.
• Minimum of 19 years of comprehensive Information Technology (“IT”) experience, primarily focused on Infrastructure Service Delivery and the enablement of IT Infrastructure solutions for Global Delivery Centers and projects.
• Engaged in analysis of business requirements for IT Infrastructure and proposed solutions.
• Experienced in executing deliveries using Agile Methodology.
• Leading IT Operations in accordance with ITIL Methodology across various delivery Centers.
• Knowledgeable in WSUS Patching, McAfee Antivirus and Disk encryption, ESET Antivirus, Microsoft Office 365, Lotus Notes, VNC, Proxy Pro, Team Viewer, Configuration Manager Remote Control and Intune.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

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