DIGITAL CAPABILITY ANALYST (Learning & Development / Organizational Development)
Scope of Work/Responsibilities:
- Strategy Formulation and Program Management
o Analyze current capability-building strategies and provide insights for improvements and new approaches.
o Recommend training specifications, course objectives, delivery modalities, activities, and assessments to enhance learning outcomes.
o Establish and continuously improve processes, frameworks, and playbooks to support effective capability-building efforts.
o Stay updated with industry trends and best practices to ensure training programs are innovative, relevant, and
impactful.- Capability Building and Program Management
o Analyze: Conduct needs assessments and baseline evaluations to identify digital skills gaps. Analyze the current state and generate actionable insights and reports for capability development.
o Design: Collaborate with SMEs to design and manage capability-building programs, including certification pathways, content curation, and training plans aligned with organizational goals.
o Develop: Plan and execute surveys, interviews, and assessments to define specific training needs. Develop rolespecific training and certification plans in coordination with stakeholders and vendors.
o Implement: Lead and manage programs including specifying program content, prerequisites, and training requirements to align with objectives, strategy and participant needs based on the program design.
o Evaluate: Monitor and assess the effectiveness of programs, using data to drive continuous improvement.
Implement and maintain a skills and competency framework to support long-term capability goals. Report progress and provide insights to senior leadership for strategic planning.- Vendor and Stakeholder Management
o Identify and evaluate training and certification providers, ensuring their offerings align with organizational goals and budget requirements.
o Establish clear selection criteria and manage relationships with external vendors, including instructors, to ensure high-quality service delivery.
o Negotiate with vendors on training schedules, content, and costs, and manage contracts to ensure full utilization before expiration.
Communicate with participants and vendors to schedule training, share key updates, and ensure smooth program execution.
o Provide feedback and performance evaluations for training providers and instructors, ensuring continuous improvement in service quality.
Requirement and Qualification (Education & Work Experience)
This section is used to describe what knowledge, skills and abilities are required to perform the daily task and duties bulleted above.
Education and Work Experience- Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field
- Minimum 5 years of experience in capability-building, learning and development, or organizational development
- Proven ability to analyze complex data, generate insights, and develop strategic recommendations
- Strong project management skills, with experience coordinating training programs, managing vendors, and communicating
with diverse stakeholders
Soft Skills- Excellent verbal and written communication skills, including the ability to present findings and facilitate discussions effectively
- Knowledge of industry trends, best practices, and innovative approaches in digital skills training and development
- Strong problem-solving and analytical skills.
- Microsoft365, Microsoft Power Platform, Microsoft Copilot
- Cornerstone Learning Management System