Mass Hiring - Travel Account Agent

apartmentCaldwell Communications placeConsolacion calendar_month5/19/26

Travel Account Agent

Cebu City | Onsite

Caldwell Communication

Job Description:

We are hiring Travel Customer Service Representatives to assist customers with flight, hotel, and travel-related inquiries while ensuring a smooth booking experience and excellent customer service.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record customer interactions and maintain updated documentation
Escalate complex concerns to supervisors when necessary
Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts, including nights, weekends, and holidays
Paid training on travel systems and company procedures

Requirements:

At least a High School or Senior High School graduate
Excellent English communication and attention to detail
Customer-focused with strong problem-solving skills
Basic computer knowledge and multitasking ability
Willing to work onsite in Cebu City

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