Senior Sales Representative / Team Lead | Onsite (A-FCE)

Senior Sales Representative / Team Lead

ABOUT THE CLIENT

Learn more at firstclassenergy.com.au.

ROLE OVERVIEW

Initially supporting one Sales Representative, the successful candidate will help establish the team's standards, routines and culture, then take on broader day-to-day leadership as the operation grows.

JOB DETAILS

Work setup: Onsite – Eastwood, Quezon City

Schedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)

Holidays: Will follow the applicable Australian public holiday calendar

WHY JOIN FIRST CLASS ENERGY?

• Uncapped earning potential - be rewarded for performance through competitive commissions and incentives.
• Career growth - build a pathway into broader leadership, coaching and specialist opportunities.
• Build the team from the ground up - set the standard for future hires and influence how the Manila operation develops.
• Training and support - receive ongoing product, compliance, coaching and sales-development support.
• Sell products customers need - help customers select electricity, gas and NBN services suited to their needs and budget.
• Visible impact - your sales performance and leadership will directly influence the campaign's success and growth.

KEY RESPONSIBILITIES

• Engage opted-in Australian household and business customers through outbound calls, with potential inbound support as the campaign develops.
• Identify each customer's needs across electricity, gas and NBN, then explain suitable plans, rates, benefits, eligibility conditions and key terms clearly.
• Guide customers through the approved application and sign-up process, including all required verification steps.
• Cross-sell electricity, gas and NBN services where appropriate and beneficial to the customer.
• Handle objections confidently, negotiate effectively and close sales without compromising customer suitability or compliance.
• Maintain strong individual activity, conversion, revenue and follow-up performance while balancing leadership responsibilities.

• Act as the primary floor support and subject-matter resource for the initial Sales Representative and future team members.
• Model best practice in needs discovery, product explanation, objection handling, closing, follow-up and CRM documentation.
• Provide practical coaching through call listening, side-by-side support, feedback, role-play and targeted development plans.
• Support onboarding, nesting and product ramp-up for new hires, reinforcing approved scripts, processes and compliance requirements.
• Help establish daily huddles, performance routines, escalation paths, knowledge resources and a positive, accountable sales culture.

• Monitor frontline activity, conversion, revenue, quality, follow-up and pipeline metrics, and flag risks early.
• Provide concise daily and weekly updates to First Class Energy leadership, including results, priorities, coaching actions and issues requiring support.
• Ensure adherence to approved scripts, disclosures, verification requirements, privacy, consent, Do Not Call and customer-protection obligations.
• Promote accurate call notes, application records, CRM updates and disciplined lead dispositioning.
• Identify recurring customer, lead, workflow, product or system issues and recommend practical improvements.
• Support future recruitment, onboarding and scale-up activities as the team expands.

QUALIFICATIONS AND EXPERIENCE

• At least 5 years of relevant sales experience, including substantial recent experience selling Australian electricity and/or gas products in a contact-centre or telesales environment.
• Demonstrated success in a senior sales, team lead, subject-matter expert, mentor, buddy or coaching capacity.
• Proven ability to achieve targets in a high-volume, performance-driven sales environment.
• Strong consultative selling, needs discovery, objection handling, negotiation and closing capability.
• Excellent spoken and written English, with the confidence and clarity to engage Australian customers and brief stakeholders.
• Strong attention to detail and a disciplined approach to scripts, verification, compliance and CRM documentation.
• Experience using CRM, dialler and contact-centre systems.

• Direct sales experience across electricity, gas and NBN/broadband.
• Experience with Dodo or another Australian utilities or telecommunications retailer, comparison service or related account.
• Experience launching, stabilising or scaling a new campaign or offshore team.
• Experience coaching call quality, completing calibrations or translating quality findings into performance improvement.
• Working knowledge of Australian privacy, consent, sales-verification and utilities or telecommunications compliance requirements.

Join First Class Energy and help build a high-performing Manila sales team from the ground up.