Care Account Specialist

This a Full Remote job, the offer is available from: Philippines

This role bridges enterprise client expectations with internal clinical standards and operational excellence. This role is open for candidates based in the Philippines.

1. Client Management & Reporting (30%)

• Serve as the main clinical point of contact for assigned enterprise clients.
• - Own the delivery and quality of monthly clinical reports and insights.
• - Track SLAs and proactively address any gaps or risks.
• - Attend clientfacing meetings, facilitate escalations, and lead regular reviews.
• - Support solutioning for special projects (e.g., ReturntoWork, critical incidents, program deployments).
• 2. Clinical Service Oversight (30%)
• Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
• - Manage transitions, escalations, and referrals for highrisk or complex cases.
• - Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
• - Codevelop and localise SOPs for countryspecific delivery requirements.
• - Coordinate various teams to refine workflows and clientfacing experiences.
• 3. Clinician Management & Quality (30%)
• Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
• - Monitor session quality, flag performance issues, and provide developmental feedback.
• - Conduct orientation and operational onboarding for new clinicians.
• - Align clinicians with internal clinical policies, ethics, and SOPs.
• - Coordinate reflective practice, peer case discussions, and alignment to organisational goals.
• - Provide Clinical Supervision in group and individual settings
• 4. CrossFunctional Collaboration & Projects (10%)
• Collaborate with other teams on improvements to service experience and workflows.
• - Contribute to new program planning, pilot rollout, or clinical enhancement projects.
• - Engage in crosscountry best practice exchange and maintain regional alignment.
• Requirements
• Master’s Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
• - Professional registration with a relevant counsellingpsychology board.
• - At least 3–5 years of postgraduate clinical experience.
• - Demonstrated experience in clinical operations, client relationship management, or case management.
• - Experience managing clinicians, preferably in a B2B, hospital, or EAP setting.
• - Ability to balance clinical quality and client satisfaction.
• - Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
• - Comfortable working crossfunctionally with commercial, tech, and product teams.
• - Strong written communication and SOP drafting capability.
• - Comfortable working autonomously, in a hybrid or remote setup, and travelling for client needs.
• Benefits

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• - Generous leave policy – time off to rest and recharge
• - Christmas week off – companywide break during Christmas, separate from annual leave
• - Birthday leave – enjoy a day off on your birthday
• - Quarterly mental health days – one day off every quarter to focus on your wellbeing
• - Flexible work arrangements – work in a way that suits your lifestyle and goals
• - Worklife balance – a culture that values personal time and longterm wellness
• - Medical coverage – comprehensive insurance for peace of mind
• - Performance bonus – high performance is recognised and rewarded
• - Development budget annual allowance to support your professional development
• - Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• - Socials and communities – regular nonwork eventsactivities to connect and have fun together
• This offer from "Intellect" has been enriched by Jobgether.com and got a 72% flex score.