Patient Care Administrator | Onsite | BGC | Taguig | Day 1 HMO

Compassion in Action, Excellence in Care

Be part of a healthcare team that impacts lives through patient-focused support and exceptional service. Step into a global career where you can make your mark in healthcare administration without leaving the country. This international opportunity empowers you to provide vital support in patient care while building a lasting legacy in the health services industry.

Job Description

As a Patient Care Administrator, you will play a critical role in supporting patients throughout their healthcare journey. You will handle appointments, manage patient data, ensure quality assurance, and provide clear communication to both patients and stakeholders.

Job Overview

Work setup: Onsite, BGC Taguig

• Day 1 HMO coverage with 2 free dependents
• Competitive Salary Package
• Prime office location in BGC, Taguig (Conveniently accessible by PUVs, restaurants, and banks)
• Mid shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 3 years of experience
• Confident on the telephone
• Experience dealing with customers and/or patients and managing queries effectively and sensitively
• Educated to GCSE or equivalent
• Understanding of patient confidentiality and data protection
• Strong attention to detail with excellent verbal and written communication skills
• Ability to adhere to internal quality assurance measures and national standards
• Competent computer skills with ability to operate software programs and troubleshoot basic technical issues
• Experience in a data processing/entry/analysis role
• Experience working accurately with large volumes of data
• Experience working with multiple systems

• Support the patient journey by performing administrative duties efficiently and accurately
• Escalate issues as they arise and maintain accurate data for reporting purposes
• Adhere to quality assurance measures and national standards
• Develop and maintain strong relationships with stakeholders
• Input referral information into patient administration systems
• Locate information from relevant sources to progress patient data
• Book appointments in line with best practice standards
• Communicate relevant information concisely to internal and external customers
• Maintain up-to-date patient records and adhere to data protection act and IGSOC standards
• Use appropriate questioning to resolve patient needs during calls

About the Client

Our client is the UK's largest specialist provider of diagnostic and healthcare solutions. Working closely with the NHS, they deliver high-quality tests, scans, and procedures to over 5 million patients each year. With values rooted in Trust, Passion, Care, and Fresh Thinking, they are committed to improving healthcare experiences while empowering teams to make a difference in patients' lives.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!