GLOBAL NOC TIER 1 ENGINEER (WFH, Nightshift) - Muntinlupa
KMC Solutions Muntinlupa Full-time
Make your next big career move by applying as KMC Solutions' next GLOBAL NOC TIER 1 ENGINEER!
About Us:
Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs.Learn more about us at www.intelletrace.com.
Candidate Location: Philippines, preferably in Metro Manila.
The main responsibilities of a GLOBAL NOC TIER 1 ENGINEER include:
- Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes.
- Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures.
- Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution.
- Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools.
- Documentation: Creating and updating network documentation, including diagrams and standard operating procedures.
- Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents.
- Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets.
- Project and Report Support: Assisting with projects and report generation as needed.
- Network Maintenance: Participating in network maintenance activities during or outside of business hours as required.
To apply, you must be an expert on the following requirements:
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of relevant experience in network engineering or a similar field.
- Thorough understanding of IT LAN and WAN networking concepts.
- Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies is a must
- Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is a must.
- Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors.
- Commitment to ongoing learning, training, and development.
Requirements:
- Willingness to work remotely and on flexible shifts.
- Reliable home internet connection and a quiet work environment.
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