[ref. b79179622] 1-Day Virtual Hiring Process! Healthcare CSR | Up to ₱28K Package + ₱30K SOB

apartmentNezda Technologies placeMuntinlupa scheduleFull-time calendar_month 
  1. Day Virtual Hiring Process! Healthcare CSR | Up to ₱28,000 Package + ₱30,000 Sign-On Bonus | With at least 1 Year of Healthcare BPO experience.

About the role

Nezda Technologies, Inc. is seeking passionate and customer-focused individuals to join our dynamic team as a Healthcare Customer Service Representative. This full-time role offers an attractive salary package of up to ₱28,000 per month, plus a sign-on bonus of ₱30,000.

Based in Ortigas Pasig City Metro Manila (Work Onsite), you will be responsible for providing exceptional customer service to our healthcare clients.

What you'll be doing
  1. The job of a Healthcare Executive covers handling inbound and outbound customer service support calls.
  2. Work in a spirit of teamwork and cooperation, convey a sense of competence and commitment, use initiative to learn new skills, enhance personal knowledge and improve communications, demonstrate an ability to work well with team members, communicate a willingness to help other succeed and share workspace and resources as necessary.
  3. Providing accurate and timely information to customers regarding their healthcare plans and benefits
  4. Resolving customer issues and complaints in a professional and empathetic manner
  5. Documenting and maintaining detailed records of customer interactions
  6. Collaborating with cross-functional teams to ensure customer satisfaction
  7. Continuously improving customer service processes and procedures
What we're looking for
  1. Minimum 1 year of Healthcare BPO experience.
  2. College Graduate or at least 2 Years in College (Completed, no back subject/s)
  3. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  4. Excellent problem-solving and critical-thinking skills
  5. Proficient in Microsoft Office suite and comfortable with using various software applications
  6. Must be willing to work on shifting or NIGHT shift.
  7. Must be willing to start ASAP
  8. Passionate about providing exceptional customer service and contributing to the growth of the company
What we offer
  1. Competitive salary and attractive sign-on bonus
  2. Comprehensive healthcare and insurance benefits
  3. Opportunities for career development and advancement
  4. Flexible work arrangements and work-life balance initiatives
  5. Team-building activities and employee recognition programs
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