Brand Success Agent | Permanent WFH | Day Shift | Day 1 HMO | Weekends Off

Keep logistics operations seamless through fast, accurate client support.

In logistics and supply chain, speed and precision define success. As a Brand Success Agent, you will manage client tickets, perform administrative tasks, and ensure accurate data handling across multiple systems. You'll support internal teams by resolving requests efficiently while maintaining high service standards.

Your role will be essential in maintaining operational efficiency and client satisfaction across logistics workflows. Build a long-term global career with Emapta, where top 1% talent thrives through international exposure, structured systems, and continuous growth.

Job Overview

Employment type: Full time

Shift: Day Shift, 8:30 AM - 5:30 PM AEST Weekends Off

Work setup: Permanent Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Familiarity with customer service or support environments
• 5 years' experience using systems such as Salesforce or similar ticketing platforms (preferred)
• Experience in navigating Warehouse Management Systems (WMS) (preferred)
• Basic to intermediate proficiency in Google Sheets / Excel
• Strong attention to detail and accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Strong written communication skills
• Ability to follow structured processes and workflows
• Problem-solving mindset with the ability to escalate when required
• Experience in eCommerce, logistics, or fulfilment environments (advantageous but not required)

Skills Information

• Customer service and client communication
• Microsoft Office

• Communication

Your Daily Tasks

• Manage inbound client and internal requests via Salesforce, Slack, and other communication platforms
• Respond to and resolve tickets in a timely, accurate, and professional manner
• Ensure all requests are categorized, prioritized, and actioned appropriately
• Escalate complex or high-impact issues to Coordinators or Leads where required
• Maintain a solutions-focused approach when handling queries or issues
• Ensure all communication reflects E-CX standards of professionalism and clarity

• Complete data entry and system updates across platforms including Salesforce, ShipHero, and Google Sheets
• Maintain accurate records of client interactions, updates, and requests
• Ensure data integrity across systems used by Brand Success and Operations
• Support documentation of processes, updates, and changes
• Assist in maintaining clean and organized data for reporting and operational use

• Support Brand Success Coordinators and Leads with administrative and operational tasks
• Assist in preparing information for client communication, reporting, and internal updates
• Help manage internal Slack channels, ensuring queries are addressed or escalated promptly
• Provide support during peak periods to ensure workload is managed effectively
• Maintain clear communication with internal teams to ensure alignment

• Follow established processes, workflows, and system requirements
• Identify inefficiencies or recurring issues and escalate appropriately
• Maintain consistency in how tasks and requests are handled
• Contribute to improvements in processes through feedback and observations

• Maintain focus on completing tasks accurately and efficiently
• Track progress and ensure timely delivery of work
• Take accountability for outcomes and follow through on commitments

• Manage time and resources effectively to ensure efficient completion of tasks
• Prioritize tasks based on urgency and importance
• Organize workload to ensure efficiency and consistency
• Use available tools and systems to complete work effectively

• Maintain a high standard of accuracy and attention to detail
• Take responsibility for the quality of work delivered
• Ensure tasks are completed thoroughly and correctly

• Communicate clearly, accurately, and professionally
• Listen and respond appropriately to requests
• Work collaboratively with team members and internal stakeholders
• Maintain professionalism and composure when handling queries or issues

• Exercise a duty of care to ensure actions do not negatively impact health and safety in the workplace
• Ensure that anything provided for health and safety is not misused
• Comply with all WHS policies, procedures, and reasonable instructions

Powering eCommerce growth through seamless fulfillment and logistics innovation.

With a strong focus on performance and client success, they empower brands to grow confidently in competitive markets.

Join the Top 1% Talent. A better career. A better life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.