Client Services Representative

We are seeking a Client Services Coordinator to join our growing team. The ideal Client Services Coordinator will work closely with our existing team members to support our customers on a daily basis.

• Manage and address incoming emails and phone calls in coordination with other customer service and tech support staff.
• Manage and complete a variety of product-related projects and tasks.
• Support process improvement initiatives by participating in testing before updates and new feature releases are launched.
• Reporting issues.
• Support business development ideas and activities.
• Provide basic technical support to clients, including resetting passwords and assisting with account creation and management.
• Utilize and maintain our customer support platform (Zendesk or similar) to track and resolve customer issues efficiently.
• Be a utility player and assist with whatever tasks are required.

• Experience with websites / web applications and be computer savvy.
• Ability to work in Microsoft Office, use of technology and the internet; experience with Google Suite applications a plus.
• Ability to quickly learn new software and processes.
• Excellent interpersonal skills, strong oral and written communication skills - including the confidence to speak up and ask questions.
• Excellent organizational skills with the ability to prioritize and handle multiple tasks in a demanding work environment.
• Strong critical thinking and problem-solving skills.
• Strong mathematical skills.
• Ability to work independently while contributing as a team player.
• Accountable-strong work ethic.
• High energy and optimistic personality.
• Committed to continuous improvement - you have a growth mindset and desire to learn within an ever-evolving role.
• Familiarity with customer support ticketing systems (e.g., Zendesk).
• Basic understanding of user account administration and password reset procedures.
• Amenable to working on a night shift schedule and flexible with fixed-term employment.