Client Service Analyst (Fresh Graduates)

If you thrive in a fast-paced environment and are passionate about client satisfaction, this is the place for you. Take the next step in your career with us!

Your work will contribute to the firm’s reputation for outstanding client service and support our commitment to excellence.

• Collaborate with team members to resolve client issues and ensure timely follow-up.
• Own and address client problems, identifying underlying issues and patterns.
• Develop expertise in commercial treasury management products and services.
• Serve as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations.
• Identify and mitigate risks to prevent fraudulent account activity.
• Prioritize daily tasks to maximize productivity using strong organizational skills.
• Adhere to established policies, procedures, and practices.
• Maintain a confident and professional presence with clients and colleagues.
• Contribute to projects aimed at improving client service delivery.
• Work independently with supervision, escalating complex issues as needed.
• Support innovation and continuous improvement in client service processes.

• Bachelor’s degree or equivalent work experience in client service, banking, financial services, operations, sales, or portfolio management
• Demonstrate excellent written and verbal communication skills.
• Apply strong analytical skills to address client issues and ensure client satisfaction.
• Exhibit attention to detail and ensure compliance with policies.
• Collaborate effectively with cross-functional teams in a dynamic environment.
• Identify and mitigate potential risks in client accounts.
• Quickly learn and adapt to new technologies; proficient in Word, Excel, and PowerPoint.
• Prioritize tasks and meet deadlines efficiently. Proactively seek process improvements and innovation.
• Maintain professionalism and integrity in all interactions.
• Amendable to working nigh shifts as required by the role
• Fresh graduates are welcome to apply

Preferred qualifications, capabilities, and skills:

• Experience planning, executing, and overseeing projects, contributing to process improvements
• Understanding of data management systems, cloud services, and online application management tools
• Experience with project tracking and automation tools, including Jira, UIPath, and software for managing projects and design work
• Ability to create dashboards and data visualizations for business insights, with familiarity in SharePoint and Power Platforms (Power BI, Power Apps, Power Automate)
• Knowledge of Agile methodologies and scripting languages, with a demonstrated ability to adapt to new technologies