Customer Service Representative
Alorica Quezon City Full-time
About the role
We are looking for a friendly and customer-focused Customer Service Representative to join our team at Alorica Teleservices, Inc. in Quezon City, Metro Manila. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, handling inquiries and resolving issues in a timely and efficient manner.This is a full-time role, with opportunities for career development and growth within the company.
What you'll be doing- Answering inbound customer calls and responding to email inquiries
- Providing information and assistance to customers, resolving their issues and addressing their concerns
- Documenting customer interactions and maintaining accurate records
- Escalating complex issues to the appropriate team members as needed
- Continuously seeking ways to improve the customer experience
- Adhering to company policies, procedures and quality standards
- Excellent communication and interpersonal skills, with the ability to provide friendly and professional customer service
- Strong problem-solving and critical thinking skills to effectively handle customer inquiries and issues
- Ability to remain calm and composed under pressure, with a solution-oriented mindset
- Proficient in English, both written and verbal
- Previous customer service or call centre experience is preferred, but not mandatory
- High school diploma or equivalent
What we offer
At Alorica Teleservices, Inc., we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits and perks you can expect include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Opportunities for career advancement and personal development
- Discounts on various products and services
- A collaborative and inclusive company culture
About us
Alorica Teleservices, Inc. is a leading provider of customer experience solutions, offering a wide range of services to clients across various industries. With a focus on delivering exceptional customer service, we are committed to creating a positive impact on the lives of our customers and our employees.Join our team and become a part of our journey as we continue to grow and innovate.
Apply now to become our next Customer Service Representative!
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