Customer Service Representative

We are seeking a friendly, customer-focused Customer Service Representative to join our team at Talent Outsourcing Channel Solutions (TORCH). This is a full-time role based in Davao City, Davao del Sur. In this position, you will be responsible for providing exceptional customer service and support to our clients.

• Handling inbound customer inquiries and requests via phone, email, and chat
• Resolving customer issues and concerns in a timely and efficient manner
• Documenting customer interactions and maintaining detailed records
• Providing accurate information and recommendations to customers
• Identifying opportunities to improve customer satisfaction and engagement
• Collaborating with cross-functional teams to ensure seamless customer experiences

• Strong customer service and communication skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Proficiency in using customer service software and tools
• Adaptability and the ability to work in a fast-paced, dynamic environment
• A passion for delivering exceptional customer experiences
• Previous experience in a customer service or call centre role is preferred

If you're excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.