Team Leader
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Manila
Job Description
Qualifications:
- Bachelor's degree or equivalent
- Experience in leading teams in customer support via voice and chat support or a call center environment
- Advanced customer focus and customer service skills
- Exceptional training and coaching skills to motivate employees
- Great verbal and written communication skills
- Have full understanding of creating and implementing scheduling and task distribution
- Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast pace environment, able to deal with rapid change and ambiguity
- Strategic thinker with strong analytical and problem-solving skills
- 3+ years of experience in team management, managing 20+ FTE
- 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
- Passion to create an exceptional experience and provide outstanding customer support
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions)
- ·Amenable to work in a Hybrid set up at Giga Tower/Bridgetowne has customer success experience and onboarding experience
High Tech Smart SolutionsManila
About the role
As a Team Leader (Local Collections) at Hi-Tech Smart Solutions, you will play a vital role in overseeing a team of customer service representatives responsible for managing local collection efforts. This full-time position is based...
Cognizant Technology Solutions Asia Pacific Pte. Ltd.Manila
service and empathy towards customers
• At least 3 years Team Lead experience or people management
• Knowledge in MS Office applications
• Amenable to work in a Hybrid Set Up in Giga Tower or Bridgetown, Pasig...
SupportNinjaManila
Work Setup: Onsite at The Sanctum, SM - North EDSA, QC
Employment Type: Full Time
Start Date: ASAP
The Team Leader will be responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences...