Senior Accounts Receivable and Collections Manager | Work From Office

We’re Hiring: Senior Accounts Receivable and Collections Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

• Oversee the end-to-end AR process, including billing, cash application, customer account reconciliation, collections, dispute management, and reporting.
• Ensure billable charges are invoiced completely, accurately, and on time across the Group.
• Establish consistent operating procedures, service standards, controls, and escalation processes across the regions.
• Monitor key operational issues, customer account risks, and recurring billing or collection problems and ensure appropriate resolution.

• Provide direction and oversight to the Collections Manager and regional collections teams.
• Set collection priorities and performance targets and review collection forecasts, aged receivables, disputed balances, and high-risk accounts.
• Support the escalation and resolution of significant customer disputes and overdue accounts.
• Review recommendations for payment arrangements, provisions, write-offs, service restrictions, or legal recovery before submission for approval.

• Oversee the month-end and year-end AR close and ensure the AR subledger is complete, accurate, and reconciled to the general ledger.
• Review AR ageing, cash receipts, collection forecasts, customer reconciliations, unallocated receipts, and other key AR reports.
• Support the assessment of doubtful debts and expected credit loss provisions.
• Ensure appropriate controls are maintained over billing, receipts, customer balances, adjustments, credit notes, and write-offs.
• Support internal and external audits and provide regular reporting to the Finance Director and relevant stakeholders.

• Lead the implementation and improvement of billing, collections, payment, ERP, and related reporting systems.
• Identify opportunities to simplify, standardize, automate, and strengthen AR processes.
• Coordinate process design, business requirements, testing, implementation, documentation, training, and post-implementation review.
• Work with Finance, IT, and other business units to improve data quality, operational efficiency, financial controls, and reporting visibility.

• Oversee the operational implementation of approved commission payout schemes.
• Ensure commission calculations and payouts are accurate, properly supported, approved, and completed on time.
• Monitor payout results and ensure related accruals, reconciliations, and discrepancies are properly addressed.

• Lead, coach, and develop the Collections Manager, regional managers, team leaders, and other AR team members.
• Establish clear objectives, KPIs, service standards, and accountability across the function.
• Monitor team performance, capacity, succession, and development requirements.
• Work closely with Finance, Sales, Client Services, Operations, Payroll, People and Culture, Legal, and other stakeholders on matters affecting billing, collections, and customer accounts.
• Promote collaboration, customer service, strong financial control, and continuous improvement

Other Responsibilities

Undertake relevant projects and other reasonable duties assigned by the Finance Director

Non-negotiable skills and requirements:

• Proven 5+ years of experience in accounts receivable management.
• Strong track record of implementing process improvements.
• Proficiency in advanced accounting systems and tools.
• Bachelor's degree in Finance or any Accounting related courses.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.*