Travel Associate - ref. i92011503

About the role

This is a full-time position, offering you the opportunity to thrive in a fast-paced and rewarding environment.

Responsibilities

The main job of a Travel Associate is to help clients have successful trips for business and pleasure. General duties and responsibilities include:

• Offering clients advice about travel destinations
• Helping clients establish realistic budgets for their trips and working to develop travel packages that align with those budgets
• Researching fares and rates to find the best deals on transportation, dining, accommodations and activities
• Educating clients about safety and security while traveling
• Determining necessary travel documents
• Creating day-by-day itineraries personalized based on clients’ interests, preferences and budgets
• Providing guides, maps, event calendars and other useful information to clients
• Following up with clients about travel plans and making adjustments as needed
• Assisting with the resolution of unexpected problems, such as canceled flights or issues with hotel reservations conflicts, complaints, cancelations and refunds
• Builds and maintains relationships with travel and tour vendors.
• Conducts research on destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.

Skills and Qualifications:

• Degrees in travel, tourism, hospitality, languages, leisure, business studies, or any related fields
• Strong communication and sales skills and excellent customer service skills
• Familiarity with the latest travel trends, including popular vacation locations and activities
• Strong organizational and planning skills
• Excellent time management skills
• Understanding of foreign and domestic travel requirements or restrictions
• Strong negotiation skills to secure the best deals for their clients
• Ability to work under pressure and meet deadlines
• Patience and perseverance when unforeseen issues arise
• Ability to work independently or with a team if needed
• Background in hospitality or tourism