Hotel general manager

Job Description

Posted on 20 July 2026

Position Overview:

The General Manager is responsible for leading all aspects of the successful development, opening, and operational launch of Mandarin Oriental Makati, Manila. As the hotel's executive leader, you will establish the property's strategic direction, build a high-performing leadership team, uphold Mandarin Oriental's luxury brand standards, and ensure the seamless transition from project development to full operational readiness.

The role requires exceptional leadership, commercial acumen, stakeholder management skills, and extensive experience in luxury hospitality pre-openings. You will be accountable for delivering a world-class guest experience, achieving financial targets, fostering a culture of excellence, and positioning Mandarin Oriental Makati as the leading luxury hotel in the Philippines.

Roles and Responsibilities:

As General Manager, you will be responsible for the following duties:

• Lead all pre-opening activities from project planning through opening and stabilization phases.
• Develop and execute the hotel's pre-opening critical path, ensuring timely completion of all operational milestones.
• Ensure compliance with Mandarin Oriental brand standards and operating procedures throughout the development and opening process.
• Drive strategic positioning of the hotel within the luxury hospitality market and establish a compelling market presence before opening.
• Ensure effective financial controls and governance practices.
• Drive revenue generation strategies and profitability objectives.
• Partner with Sales, Marketing, Revenue Management, and Communications teams to establish market awareness and demand generation strategies.
• Lead the development of opening campaigns, brand launches, and key strategic partnerships.
• Champion employee engagement, diversity, inclusion, and colleague wellbeing initiatives.
• Establish succession planning and leadership development programs.
• Establish a culture of personalized luxury service.
• Promote innovation and service excellence across all departments.
• Build and maintain strong relationships with stakeholders to support the hotel's long-term success.
• Uphold environmental sustainability and responsible business practices.
• Serve as the primary hotel representative with owners, corporate executives, government agencies, tourism bodies, media, and local business communities.

Qualifications/Requirements

Qualifications & Experience:

• Extensive operational leadership experience within the hospitality industry, preferably in a luxury hotel environment.
• Proven success in managing complex, multi-department hotel operations while maintaining exceptional service standards.
• Excellent verbal and written communication skills, with strong presentation, influencing, and stakeholder management capabilities.
• Experience leading strategic planning, business development, budgeting, forecasting, and operational excellence initiatives.
• Knowledgeable in hotel management systems, financial controls, operational standards, and applicable regulatory frameworks.

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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