Junior Technical & Application Support - Manila

Tangent, the Philippines' largest non-bank POS terminal network is hiring.

We seek qualified candidates to join our Go Beyond Community.

You may also send your CV/Resume to [email protected]

• Permanent and Direct employment (Not under agency)
• Comprehensive Onboarding Training to help you improve your competencies
• Annual Performance Evaluation and salary increase based on performance/eligibility.
• HMO & Insurance upon regularization
• Career & Leadership Training Programs

JOB SUMMARY:

The role also involves documenting solutions, supporting user training, and working closely with Application Development & Quality Assurance teams to ensure applications run smoothly.

KEY RESPONSIBILITIES:

• Provide first-level technical support for internal systems and operational applications.
• Respond to and resolve user issues and service requests in a timely manner.
• Escalate unresolved or complex issues to senior support team members or relevant teams.
• Assist with system configurations, user access management, and routine maintenance tasks.
• Support application updates, deployments, and testing activities.
• Document troubleshooting steps, known issues, and solutions in the knowledge base.
• Collaborate with IT and business teams to understand application requirements and user needs.
• Assist in user onboarding and provide basic training on internal systems and applications.
• Monitor system performance and report any anomalies or recurring issues.
• Ensure compliance with IT policies, security standards, and support procedures.

JOB QUALIFICATIONS:

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Familiarity with common software applications and troubleshooting techniques
• Ability to prioritize tasks effectively and manage multiple issues concurrently.
• Willingness to adapt to new technologies, systems, and tools as needed.
• Ability to document technical issues and solutions accurately, ensuring effective knowledge management.
• Exposure to customer-facing roles or working in a service-oriented environment is a plus.
• Ability to identify and troubleshoot technical issues efficiently.
• Strong analytical skills with attention to detail.
• Good verbal and written communication skills to interact with internal teams and clients effectively