Customer Service Representative
Euronet Technology Services, Inc. Makati Full-time
Position: Helpdesk Officer (ATM)
Location: Makati City
Responsibilities:
- Receive all issues by phone call, e-mail, and related communication from partners and clients.
- Timely escalation of all unresolved issues to the relevant internal and external departments.
- Deal with all matters to users in a professional and timely manner.
- Respond and truly identify what the requests or the issues are and then seek a solution.
- Generate analysis in responsible helpdesk reports and report to management.
- Perform other tasks assigned by supervisor and/or manager.
Qualifications:
- Bachelor's Degree in any related field.
- With at least 1 year experience as Customer Service
- Quick comprehension.
- Hard-working and goal-oriented.
- Excellent communication skills.
- Good integrity, positive attitude, helpful and high commitment, competence, and motivation.
- Be able to work in a flexible time environment (shifting and holiday work schedule)
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