[ref. x1242916] Manila - Technical Product Manager - P200K - Onsite Ortigas/Makati

Job Description

About the job Technical Product Manager - P200K - Onsite Ortigas/Makati

• This is an onsite work, Mon to Fri
• Shift is 9 AM to 6 PM
• Salary is up to 200K based on experience
• Minimum of 8 years in a technical role such as softwaredevelopment, project management, or a related field with a focus on IT.
• Ability to translate technical jargons to a non technical individual
• Account Management Experience: Proven experience managing high value B2Baccounts, including interactions with C-Level and Director-level clients.

Job Competencies and Specifications:

• Technical Expertise and Proficiency: Demonstrate a comprehensive understanding ofIT systems, software integration, system architecture, and IT infrastructure.
• Exhibitstrong technical problem-solving skills and familiarity with the software developmentlifecycle.
• Prior experience in areas such as paralegal, audit, compliance, or the iGaming
• industry is advantageous.
• Strong Communication Skills: Effectively convey complex technical information tonon-technical stakeholders, including executives and clients.
• Highly proficient in writtenand spoken communication in both English and Tagalog.
• Problem-Solving Ability: Analyze technical challenges, develop solutions, and
• implement strategies effectively.
• Organization and Time Management: Prioritize and manage multiple technical
• accounts and projects simultaneously, ensuring timely and accurate delivery of
• information and resolutions.
• Attention to Detail: Maintain meticulous documentation and management of technicalinformation and project details.
• Tool Proficiency: Skilled in Microsoft Office 365 applications, CRM tools, and otherproductivity software. Experience with technical documentation tools is a plus.

• The incumbent will be pivotal in representing the company, acting as the primary IT liaisonbetween the company, high-value clients, and PAGCOR, the principal regulatory authority forgambling in the Philippines.
• Drawing on a strong technical background, this role entailsoverseeing and conveying complex IT scenarios, ensuring precise and strategic communication
• with stakeholders and service providers. This is critical for strengthening business relationshipsand achieving project success.

Duties and Responsibilities:

Technical Account Management:

• Primary Liaison: Serve as the main technical contact for PAGCOR and service providers, ensuring clear and effective communication of technical information betweenthe company and key stakeholders.
• Strategic Meetings:Schedule and lead technical meetings, presenting complex ITconcepts in an accessible manner. Ensure all parties understand technical progress,challenges, and next steps.
• Technical Insight: Develop a comprehensive understanding of client IT environments,project needs, and technical challenges. Provide informed perspectives on solutions andstrategies. Must be able to translate technical matter to non technical audience vice versa.
• Expectation Management: Define and communicate technical requirements, timelines,and deliverables with clients and internal teams, ensuring mutual understanding andagreement.
• Risk Management:Identify the risk related to non-compliance, regulation, implementing proactive measures to mitigate them.
• Documentation Mastery:Maintain detailed and accurate records of technical discussions, decisions, and project progress. Thoroughly document technical requirements, integrations, and changes.

Project and Issue Management:

• Compliance Oversight:Ensure that technical projects adhere to company policies,industry standards, and legal regulations. Monitor compliance in project documentationand implementation.
• Coordination Specialist:Assist in preparing technical project reports, integratingstakeholder feedback, and coordinating with relevant parties to resolve technical issues.
• Escalation Point:Act as the primary escalation point for technical issues, gatheringnecessary information and liaising with internal teams and external partners to resolveproblems promptly.
• Proactive Problem Solving:Utilize technical expertise to identify potential issues beforethey escalate. Provide proactive recommendations and solutions based on thoroughanalysis of client needs and technical requirements.
• On-site Activities: Facilitate compliance-related activities during post-audit reviews,ensuring that all technical aspects are addressed and documented.

Training and Support:

• Training Facilitation: Conduct training sessions for internal teams and clients on bestpractices for technical execution and system usage. Share insights and updates on newtechnologies or methodologies.