Concierge Virtual Assistant

The ideal candidate communicates with warmth and professionalism in excellent English and brings a genuine hospitality mindset to every interaction.

Key Responsibilities:

• Serve as the primary point of contact for investor inquiries regarding stays, night allocations, and property usage
• Respond to investor requests via email, text, and occasional phone calls within a 24-hour window
• Provide personalized recommendations for restaurants, activities, and local experiences at each destination
• Coordinate restaurant reservations and confirm bookings directly on behalf of investors
• Schedule private chefs, in-home services, and bespoke experiences upon request
• Arrange specialty packages including cruises, ski trips, and other premium leisure activities
• Act as the liaison between investors and external vendors to ensure smooth and seamless coordination
• Maintain well-organized records of investor preferences, past requests, and recurring bookings
• Deliver a consistently warm, professional, and elevated standard of service across every touchpoint

Mandatory Skills:

• Excellent written and spoken English with a clear, neutral, and consistently professional tone
• Proven customer service experience, ideally in concierge, luxury hospitality, or high-end client-facing roles
• Strong ability to communicate professionally across email, text, and phone
• Excellent organizational skills with a high level of attention to detail
• Quick response times with the ability to prioritize urgent and time-sensitive requests effectively
• Reliable, detail-oriented, and capable of working independently with minimal supervision
• A polished, professional demeanor when engaging with high-net-worth clients

Preferred Skills:

• Prior experience in concierge services, luxury hospitality, or boutique real estate
• Familiarity with booking platforms, reservation systems, and travel coordination tools
• Experience supporting investors, VIP members, or high-net-worth clients
• Knowledge of fine dining, luxury travel, and premium lifestyle services
• Ability to manage multiple priorities simultaneously without losing quality or responsiveness
• Resourceful and proactive when researching and recommending unique or elevated experiences

If you take real pride in exceptional service and thrive in a refined, hospitality-driven role, we would love to hear from you.