Account Specialist (Voice: B2B/SaaS)

Account Specialist: Voice - B2B/SaaS

• Conduct outreach via phone, email, and SMS for interviews, manage employer relationships, track and improve hiring metrics, drive placements to meet KPIs, and build long-term partnerships.
• Recommend jobs and highlight benefits, review profiles and resumes to match with openings, suggest resume or profile improvements, and explain employer requirements.
• Address hiring needs effectively, promote candidates and services, retain and grow employer accounts, schedule interviews according to preferences, and submit qualified candidates regularly.

• High School graduate.
• Excellent English communication skills.
• Minimum 3 years in a contact center (Voice or Voice + Non voice) within B2B Sales, SaaS, or customer care.
• At least 2 years tenure per role.
• Proven ability to drive client satisfaction and manage tasks end‑to‑end.
• Demonstrated ability to handle multiple tasks using multiple tools and systems.

• At least 3 years of proven experience in SaaS customer success.
• Experience in selling SaaS systems and customer management.

• Work Schedule: 11:00 PM – 8:00 AM
• Workdays: Monday – Friday

• Allowances
• Performance Reviews
• Government Mandated Benefits
• Health Insurance