Cloud Core Maintenance Engineer
Primus@ Knowledge Specialists, Inc. Taguig Full-time
Position: Cloud Core Maintenance Engineer
Location: NCR (BGC Taguig)
Job Description: (Actual Duties and Responsibilities)
Location: NCR (BGC Taguig)
Job Description: (Actual Duties and Responsibilities)
- Responsible for maintenance and technical support of Huawei Core Network products, including NFV (Network Functions Virtualization), IMS (IP Multimedia Subsystem), CS Core (Circuit Switch), PS Core (Packet Switch) SPS (Signaling Service Processing System). This includes network stability assurance, preventive maintenance, troubleshooting, software updates, and on-site support when required.
- Provide remote technical support to customers for Huawei Core Network elements. Perform end-to-end troubleshooting of service-affecting issues and assist in service restoration during outages in the live network.
- Execute software patch updates, version upgrades, and corrective maintenance activities for Core Network systems (NFV/IMS/CS/IGW/SPS) to fix software defects, maintain version alignment, and improve system performance and reliability.
- Provide onsite support for critical or complex Core Network issues that cannot be resolved remotely or by customer/subcontractor, following SLA commitments and escalation procedures
- Analyze faults and develop appropriate technical solutions based on troubleshooting findings. Review technical resolutions with the customer and implement approved solutions in the live Core Network, ensuring successful execution and minimal service disruption.
- Carry out proactive maintenance tasks for Core Network platforms, including risk identification and elimination, rectification activities, switchover verification, contingency drills, topology updates, and end-of-support (EOS) lifecycle management to ensure long-term network stability.
- Communicate with customers regarding technical solution plans, maintenance actions, and service progress. Organize and participate in regular service delivery meetings, manage ongoing customer requirements, and work to improve customer satisfaction.
- Communicate with customer about the technical solution scheme, organize the routine service support meeting, maintain the customer requirement and improve customer satisfaction.
- Bachelor’s degree in engineering or any course related to telecommunications, technology management.
- Able to work as a member of team and lead subordinate staff
- Fluent in written and spoken English.
- Flexible and responsive to changing work patterns and demands.
- Result oriented, good skills in leading and motivating people. Excellent team player.
- Open approach to solving problems and dealing with new proposals.
- A thorough and methodical approach to work.
- Ready to work in 24/7 shift operation.
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Job Description
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