Call center agent

placeIloilo calendar_month7/25/25

Job Description

Posted on 24 July 2025

Role Responsibilities:

Create an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the cal
Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
Manipulate systems and escalate issues to the appropriate personnel for final resolution
Adheres to HGS’ policies and procedures and maintains a positive attitude in support of HGS’ Commitment to Excellence.
Performs other duties as assigned.

Qualifications/Requirements

Senior High School or High School graduates with at least 6 months of Customer Service providing support via email, online web support.
Good to Excellent verbal and written communication skills, and good interpersonal skills
Ability to work in a non-scripted environment
Proficient in MS Office, Internet browsing, and Computer navigation skills
Amenable to work in shifting schedule, weekends and holidays

Work location

ILOILO CITY (CAPITAL), ILOILO

Remarks

No additional remarks

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