Call center agent
Job Description
Posted on 25 July 2025We are processing online applications! Over the phone for Initial to Final interviews.
Join us on our Virtual Recruitment Lobby every Mondays to Fridays from 10AM - 4PM. Get your initial interview on the spot and instantly join our recruiters by following this link on your device - https://bit.ly/CarelonVirtualRecruitmentLobby
What you can look forward to: Competitive Compensation and Benefits package
Incentive PlanHMO Coverage, covering employee + up to 2 dependents on Day 1 of employment
Vacation and sick leaves entitlement
Weekends off fixed night shift schedule for most lines of businesses
Retirement Plan
Responsibilities:
As a member of the Call Center team, you’ll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customer
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Qualifications/Requirements
High School graduates with at least 6 months of Healthcare BPO / call center experience or Medical Allied course graduates with any BPO/call center experience.Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
To expedite the process of your application, please have your government numbers / ID ready (SSS, TIN, Philhealth, Pagibig) and NBI Clearance.
Questions? Email us at RecruitmentPH@carelon.com
Work location
ILOILO CITY (CAPITAL), ILOILO
Remarks
No additional remarks
Apply now