Chat Support Account - Alorica
Alorica Quezon City Full-time
About the role
Join the dynamic team at Alorica Teleservices, Inc. as a Chat Support Account Representative. In this full-time role based in Quezon City, Metro Manila, you will be the friendly face of our client's brand, providing exceptional customer service through online chat channels.This position is crucial in ensuring our clients' customers receive prompt, empathetic and efficient support.
What you'll be doing- Engage with customers through online chat, providing quick and effective solutions to their queries and concerns
- Demonstrate strong product knowledge and the ability to troubleshoot problems
- Maintain a positive, professional attitude and deliver an outstanding customer experience
- Document conversations and follow up on customer issues as needed
- Collaborate with team members to share best practices and continuously improve service delivery
- Adhere to performance metrics and quality standards
- At least 1 year of relevant customer service or call centre experience
- Excellent communication and interpersonal skills, with the ability to provide friendly, empathetic service
- Strong problem-solving and critical thinking skills to efficiently address customer needs
- Proficient in English, both written and verbal
- Adept at using computer systems and online chat platforms
- Enthusiastic and adaptable, with a keen interest in providing top-notch customer support
- Competitive salary and attractive benefits package
- Opportunities for career development and growth within the organisation
- Supportive and collaborative work environment
- Comprehensive training to enhance your skills and knowledge
- Flexible work arrangements to maintain a healthy work-life balance
About us
Alorica Teleservices, Inc. is a leading global provider of customer experience solutions. We pride ourselves on delivering exceptional service to our clients and their customers. With a strong presence in the Philippines, we are committed to creating a diverse and inclusive workplace where our employees can thrive.Join us and be a part of our dynamic team!
Apply now and take the first step towards an exciting career with Alorica Teleservices, Inc.
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