Operations manager
Manila
Job Description
Posted on 25 July 2025Leadership and Management: Ability to manage and lead teams, connecting with the senior
management team to ensure alignment with organizational goals.
Compliance: Ensure 100% compliance with project SLAs/KPIs and all customer contractual
obligations.
Customer Engagement: Understand customer goals and key performance metrics, and
ensure these goals are exceeded throughout the project. Conduct regular customermeetings/visits and participate in Management Review Meetings (MRMs) with client
management/engagement managers to understand customers' current and future needs.
Seek feedback to improve delivery methodology, timelines, and resource allocation.
Co-ordination: Liaise between the customer and the internal delivery team to drive projecthealth by adhering to organizational norms of project metrics.
Quality Assurance: Conduct periodic meetings with the quality team to take proactive
measures to resolve issues and avoid potential escalations.
Strategic Planning: Plan and conduct Quarterly Business Reviews (QBRs) along with
DMs/ADHs and the client management/leadership team to drive improvement actions andidentify new opportunities within the account.
Risk Management: Identify and resolve potential risks or early warning signs in projectdelivery to prevent escalations and eliminate revenue leakage.
Resource Management: Conduct eective resource planning to maximize the productivity of
resources (people, technology, etc.) and optimize manpower by working closely with thedelivery head. Focus on helping individuals develop their careers to enhance retention and
reduce turnover.
Governance: Create weekly, monthly, and quarterly reviews and reports to monitor and trackoverall project performance.
Delivery and Performance Governance: Collaborate with and influence internal key
stakeholders to manage and resolve issues, ensuring the flawless delivery of projects. Setgoals for the team, conduct timely performance reviews, and provide constructive feedback
to direct reports.
Qualifications/Requirements
Qualifications, Experience and Additional skills:- Graduate degree: Bachelor of Arts in Political Science
- Minimum 7 years of experience in IT Operations Management
- Strong understanding of ITIL processes and Service Desk Operations
- Proven execution and analytical skills
- Excellent verbal and written communication skills, with a strong command of the English
- Strong leadership and team management abilities
- Demonstrated ability to lead, motivate, develop, and mentor others
Work location
CITY OF MANILA, NCR, FIRST DISTRICT
Remarks
Company/ Employer
Company name: Wipro Philippines, Inc.Complete address: 6F Eton Centris Bldg. Cyberpod 1, EDSA cor. Quezon Avenue, Quezon City, Philippines
Nature of business: IT/BPO
Name of foreign national intending to apply for the positionName: Abiniu Chawang
Address: Unit 2005 Tower A Victoria Sports Tower Station II, Quezon City, 1103, Metro Manila Nationality: India
Intended period of employment: Two (2) years
Workplace: Manila City
Applications may be sent to: Maurice Joy Montevirgen maurice.montevirgen@wipro.com
Apply now
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