Customer Service Representative

• Job Title: Customer Service Representative (Pure Voice / Blended Support)
• Work Location: Vertis North, Quezon City (Onsite)
• Employment Type: Full-time, Rank and File
• Shift: Night Shift
• Target Start Date: June 29, 2026

• Massive Hiring Campaign: 41 open slots available for immediate onboarding.
• Attractive Package: Earn up to ₱28,000 total monthly compensation.
• Premium Location: Work at an accessible, modern site in Vertis North, Quezon City.
• Fast-Track Onboarding: Join our upcoming wave starting on June 29, 2026.

• We are seeking customer-centric and highly motivated individuals to fill the role of Customer Service Representative (CSR). Candidates will handle customer inquiries, address challenges, and deliver top-tier support. Depending on business demands, successful candidates will be deployed to either a Pure Voice (Phone) or a Blended (Phone, Email, and Chat) communication environment.

• Education: High School Diploma or Equivalent graduate.
• Experience: Minimum of six (6) months of hands-on customer support experience in a contact center or BPO setting.
• Communication: Strong English communication skills (both verbal and written proficiency are required).
• Core Skills: Excellent customer service orientation, with a demonstrated ability to maintain professional composure under pressure.
• Flexibility: Willingness to adapt to a Pure Voice or Blended (Voice, Email, Chat) channel configuration as required by operations.
• Scheduling: Amenable to shifting schedules, including working during weekends, holidays, and regular night shifts.
• Location: Fully comfortable working onsite at our office in Vertis North, Quezon City.

• Prior experience handling Financial or Telecommunications (Telco) accounts is highly advantageous.

APPLICATION RESOURCES

All candidate profiles and initial screenings will be assessed through the standard Interview Assessment Form. Alignments for CSR I and CSR II tiers will be determined systematically throughout the recruitment process.